Britain’s worst motorway service station is Hartshead Moor East between junctions 25 and 26 on the M62.
The watchdog Transport Focus said the station came rock bottom in a survey of 31,000 customers and 119 services.
Complaints about Hartshead Moor included “dry and stale” food and “appalling” customer service.
One told TripAdvisor about Starbucks he said he was “absolutely astounded by the disgusting attitude of the staff”.
Another added: “Bored and totally uninterested is a pretty accurate way of describing the ‘Starbucks team’.
“Tables were uncleared and the whole place was scruffy, food on the floor and so on.”
Burger King also came in for a battering.
One review said: “The lettuce was brown and old, the bread really dry and crumbly (literally fell into bits) and even worse took about 30 mins to be ready.”
Another unhappy customer said:
“If you want Starbucks coffee, stale cake, and… service from a failing 60s service centre, then look no further.”
Hartshead Moor services – which scored 80% customer satisfaction – is owned by Welcome Break.
A spokesman for the company said:
“We have received the detailed comments from Transport Focus and we will be working closely with our teams to address the feedback from the report as well as prioritising the site for future investment.”
The top motorway service station was Rugby on the M6 in Warwickshire.
It scored 99%.
Anthony Smith, chief executive at Transport Focus, said:
“Congratulations to Moto Rugby services.
“Visitors rated the toilets highly, liked the look of the services and found the staff helpful and friendly.
“Road users tell us they want well-maintained facilities with good quality food choices.
“Motorway services continue to do a good job of their most important safety function – allowing drivers to rest and relax before getting back on the road.”
Edmund King, president of the AA, said the provision of electric vehicle chargers at Rugby is “the sort of facilities all motorway service areas should have”.
“In terms of road safety, it is essential that drivers take a break at least every two-and-a-half hours.
“It is vital that attractive service areas with all the facilities encourage drivers to stop.”
